Return & Refund Policy
Last Updated: April 18, 2026

At Auroxmed, we value your satisfaction and the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines our procedures regarding returns, refunds, and exchanges for orders within the United States.

1. Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging.

Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items
Certain types of goods are exempt from being returned due to health, safety, or hygiene reasons (common in the medical/wellness industry):

Items with broken hygiene seals.

Single-use medical supplies or consumables.

Customized or personalized orders.

Gift cards.

3. Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).

Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s policies (usually 5–10 business days).

4. Shipping Costs
Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Defective Items: If the return is due to a product defect or an error on our part, Auroxmed will provide a prepaid return shipping label.

5. Restocking Fee
Please note that a restocking fee of up to 15% may be applied to returns of specific high-value equipment or non-defective items to cover processing and inspection costs.

6. Damaged or Defective Goods
If you receive a damaged or defective product, please contact us immediately at [Insert Support Email] with photos of the product and packaging. We will prioritize a replacement or full refund at no additional cost to you.

7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and follow the return instructions provided by our support team.

Contact Information
For any questions related to returns and refunds, please contact us:

Website:
auroxmed.com

Email:
support@auroxmed.com